North And South America
Oceania

Shipping Policy

Shipping

  • We ship all orders within 3 business days of purchase.
  • Due to shipping delays with COVID-19, we cannot guarantee delivery dates.
  • We offer FREE SHIPPING on all orders to New South Wales and Australia Capital Territory.
  • We do not ship to Western Australia, Northern Territory, and Tasmania. We also do not ship outside of the Commonwealth of Australia. We currently ship with Australia Post.
  • If you ever have questions or concerns about your order, do not hesitate to reach out to our customer service team at shopservice.au@genkiholdings.com.

Returns

We only exchange goods if they are defective, damaged or it was the incorrect order. Otherwise, all of the orders are final sale and can’t be refunded. Please follow the instructions below.

 

Damaged order or incorrect order

If your order is damaged in transit, or you receive the incorrect order, please email shopservice.au@genkiholdings.com immediately after receiving the goods, and attach clear pictures of damaged goods or the wrong goods.

 

Quality issue

If you think there is a quality problem with the goods you received, please email shopservice.au@genkiholdings.com immediately after receiving the goods and attach the production date and batch number of the goods you purchased (the production date and batch number of bottled tea and bottled sparkling water are near the bottle mouth, and the production date and batch of aluminum canned gas sparkling water code at the bottom of the bottle) so that we can track the specific batch of goods you received.

 

If you do not receive your order more than 15 days after purchase

Please email shopservice.au@genkiholdings.com after 15 days and we will reply to you as soon as we receive your email.

Still have questions? Please contact us via: