Refund Policy

40-day money-back guarantee

Before you make any rush decision, please let your Genki drinks chill in the fridge for at least 12 hours to let the flavors and bubbles sparkle. If you are still not satisfied with our products, please let us know within 40 days of your direct purchase from the Genki Forest website (retail and Amazon purchases excluded from the guarantee), and we'll issue you a full refund. The 40-day money-back guarantee applies to your first order on any flavor, and to one case per person.

We're always looking to innovate and improve, so we're thankful to our Genki Forest fam for any feedback and for trying all our flavors.

Damaged order or incorrect order

If your order is damaged in transit, or you receive the incorrect order, please email shopservice.au@genkiholdings.com immediately after receiving the goods, and attach clear pictures of damaged goods or the wrong goods.

Quality issue

If you think there is a quality problem with the goods you received, please email shopservice.au@genkiholdings.com immediately after receiving the goods and attach the production date and batch number of the goods you purchased (the production date and batch number of bottled tea and bottled sparkling water are near the bottle mouth, and the production date and batch of aluminum canned gas sparkling water code at the bottom of the bottle) so that we can track the specific batch of goods you received.

If you do not receive your order more than 15 days after purchase

Please email shopservice.au@genkiholdings.com after 15 days and we will reply to you as soon as we receive your email.