US
AU
North And South America
Oceania

Refund Policy

40-day money-back guarantee

Hold up, just checking if you had the optimal Genki Forest experience? Try chilling the drinks in the fridge for at least 12 hours for supreme flavor and fizz. If you still don’t love it, and it’s your first order, let us know within 40 days of your purchase date from our website and we’ll give you a full refund. In-store retail and Amazon purchases are excluded from our 40-Day Money Back guarantee.
We're always looking to innovate and improve, so we’d love to hear your feedback and suggestions on this front!

 

Damaged order or incorrect order

If your order is damaged in transit, or you receive the incorrect order, please email shopservice.au@genkiholdings.com immediately after receiving the goods, and attach clear pictures of damaged goods or the wrong goods.

 

Quality issue

If you think there is a quality problem with the goods you received, please email shopservice.au@genkiholdings.com immediately after receiving the goods and attach the production date and batch number of the goods you purchased (the production date and batch number of bottled tea and bottled sparkling water are near the bottle mouth, and the production date and batch of aluminum canned gas sparkling water code at the bottom of the bottle) so that we can track the specific batch of goods you received.

 

If you do not receive your order more than 15 days after purchase

Please email shopservice.au@genkiholdings.com after 15 days and we will reply to you as soon as we receive your email.

Still have questions? Please contact us via:

Chat