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FAQs

FAQs

See what we can help you!

Flavor & Ingredients
Our drinks swap out white sugar for zero-calorie sugar substitutes. Genki Forest sparkling water is sweetened with erythritol and sucralose, and R Tea is sweetened with erythritol. Sucralose is made by processing sugar molecules, and is calorie-free. Erythritol is made by fermenting corn, and we make sure it's from a non-GMO source. Please be advised that Erythritol may cause digestive problems to some people who have sensitive stomach systems. We would recommend such people drink our beverages in moderation by limiting their intake. However, for most people, please have an easy conscience to drink it at your actual drinking amount.
The carbohydrates on the nutrition label, which come from erythritol, are different from ordinary carbohydrates. The erythritol carbs pass through the body without being broken down for energy or affecting blood sugar.More educational reads on erythritol and sugar alcohols: https://en.wikipedia.org/wiki/Erythritol
All of Genki Forest's products are vegan except the Yogurt Refresh Sparkling Water.
All Genki Forest beverages are GMO-free.
Our beverages do not contain any phosphoric acid.
Yes, the sparkling water and R Tea drinks are all gluten-free.
Alienergy’s caffeine content is equivalent to about 2 shots of espresso. The caffeine contained is from both the yerba maté ingredient and the concentrated coffee added.
We flavored our Classic Milk Tea with cold brew coffee to bring a more mellow and smooth tasting experience. The cold brew coffee added may contribute to roughly 5% of the total content of caffeine (<4.5mg) per bottle.
Product Tips & Notice
We love how Genki Forest drinks taste when they're ice-cold; it makes the fruity flavors shine and gives the bubbles more sparkle.
Our drinks are all stamped with a best-by date. You can find at the base of the bottle or near the cap at the top. The shelf life is 270 days for the bottled Genki Forest sparkling water; 540 days for the canned Genki Forest sparkling water; and 365 days for the bottled R Tea drinks.
Our bottle packaging is 100% recyclable. We're continuously taking steps to be conscious and do our part to minimize our production and packaging impact on the environment.
We recommend that pregnant women and people with diabetes consult their doctors on personal health needs for all food and beverage products to be extra-safe and fully enjoy it.
Yup, Genki Forest drinks can be stored at room temp! However, we recommend keeping them in the fridge so they can be enjoyed crisp & cool.
Return & Refund
Hold up, just checking if you had the optimal Genki Forest experience? Try chilling the drinks in the fridge for at least 12 hours for supreme flavor and fizz. If you still don’t love it, and it’s your first order, let us know within 40 days of your purchase date from our website and we’ll give you a full refund. In-store retail and Amazon purchases are excluded from our 40-Day Money Back guarantee. We're always looking to innovate and improve, so we’d love to hear your feedback and suggestions on this front!
If there are any quality issues with your order, shoot us an e-mail at shopservice.au@genkiholdings.com immediately after receiving the goods. Include the production date and batch number printed on the products, and we'll sort it out for you!
If there are any problems with your order, shoot us an e-mail at shopservice.au@genkiholdings.com immediately after receiving the goods. Include clear photos of any damaged or incorrectly shipped items, and we'll sort it out for you!
Simply contact us to cancel an order within 12 hours after the purchase. Any completed order can not be canceled or returned after 12 hours.
We offer a 40-Day Money Back Guarantee — we’ll refund your first order within 40 days of the purchase date if you are not satisfied with the flavor. For the full guidelines, read up on our Refund Policy page. To process a return, please contact our customer service team (shopservice.au@genkiholdings.com) for assistance; please note that we only accept returns after confirmation via email.
Product Subscription
You may not have created an account yet, as your previous orders would send you email notifications regardless of account status. Don’t worry, signing up for an account is easy; get started here: https://au.drinkgenki.com/account/login.
Ordering & Shipping
The estimated delivery time is about 3-4 days to the West Coast, and 6-7 days to the East Coast. Please note that delivery times may be affected during national holidays, and are subject to the shipping company's logistics. For more information, check out our web page on Shipping Policy.
We use UPS, to provide you with a better experience.
We offer FREE shipping on all your retail orders! For wholesale orders, shipping rates apply based on your location.
Our service team will track it down for you. Just zip us an e-mail at wholesale@drinkgenki.com, and we'll get on it ASAP.
Contact Us

Have questions? We'll do our best to answer them as quickly as possible!
For the speediest response, use the "Contact Us" form. Or, shoot us an e-mail at shopservice.au@genkiholdings.com, and we'll do our best to respond within 24 hours from Mondays to Fridays or within 48 hours on Saturdays and Sundays. Thanks for your patience and for reaching out as a valued Genki Forest fam!

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Get in touch via e-mail at wholesale@drinkgenki.com, and we'll get back to you within 24 hours to walk you through the following steps!

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