FAQs
See what we can help you!
Flavor & Ingredients
What are Genki Forest beverages sweetened with?
Our drinks swap out white sugar for zero-calorie sugar substitutes. Genki Forest sparkling water is sweetened with erythritol and sucralose, and R Tea is sweetened with erythritol. Sucralose is made by processing sugar molecules, and is calorie-free. Erythritol is made by fermenting corn, and we make sure it's from a non-GMO source.
Why does Genki Forest sparkling water have no sugar but displays carbohydrates on the nutrition label?
The carbohydrates on the nutrition label, which come from erythritol, are different from ordinary carbohydrates. The erythritol carbs pass through the body without being broken down for energy or affecting blood sugar.More educational reads on erythritol and sugar alcohols: https://en.wikipedia.org/wiki/Erythritol
Are Genki Forest beverages vegan?
All of Genki Forest's products are vegan except the Yogurt Refresh Sparkling Water.
Are Genki Forest beverages GMO-free?
All Genki Forest beverages are GMO-free.
Does Genki Forest contain phosphoric acid?
Our beverages do not contain any phosphoric acid.
Are Genki Forest beverages gluten-free?
Yes, the sparkling water and R Tea drinks are all gluten-free.
Product Tips & Notice
What's the best way to enjoy Genki Forest beverages?
We love how Genki Forest drinks taste when they're ice-cold; it makes the fruity flavors shine and gives the bubbles more sparkle.
Where can I find the drink's expiration date?
Our drinks are all stamped with a best-by date. You can find at the base of the bottle or near the cap at the top. The shelf life is 270 days for the bottled Genki Forest sparkling water; 540 days for the canned Genki Forest sparkling water; and 365 days for the bottled R Tea drinks.
Can the packaging be recycled? What's Genki Forest's sustainability policy?
Our bottle packaging is 100% recyclable. We're continuously taking steps to be conscious and do our part to minimize our production and packaging impact on the environment.
Can pregnant women and diabetics drink Genki Forest beverages?
We recommend that pregnant women and people with diabetes consult their doctors on personal health needs for all food and beverage products to be extra-safe and fully enjoy it.
Return & Refund
So, what happens if I don't like Genki Forest drinks?
Before rushing to a decision, try our optimal sipping tip! Chill your Genki Forest drinks in the fridge for at least 12 hours to let the flavors and bubbles sparkle. If you're still not into it, just let us know within 40 days of your direct purchase from the Genki Forest website, and we'll issue you a full refund. The 40-day money-back guarantee applies to one case in your first order with us and excludes in-store retail and Amazon purchases.
We're always looking to innovate and improve, so we're thankful to our Genki Forest fam for any feedback and for trying all our flavors!
We're always looking to innovate and improve, so we're thankful to our Genki Forest fam for any feedback and for trying all our flavors!
What if my received order seems to have quality issues?
If there are any quality issues with your order, shoot us an e-mail at shopservice.au@genkiholdings.com immediately after receiving the goods. Include the production date and batch number printed on the products, and we'll sort it out for you!
What if my received order is incorrect or damaged?
If there are any problems with your order, shoot us an e-mail at shopservice.au@genkiholdings.com immediately after receiving the goods. Include clear photos of any damaged or incorrectly shipped items, and we'll sort it out for you!
Ordering & Shipping
When will I receive my order?
The estimated delivery time is about 3-4 days to the West Coast, and 6-7 days to the East Coast. Please note that delivery times may be affected during national holidays, and are subject to the shipping company's logistics. For more information, check out our web page on Shipping Policy.
Which shipping company do you use?
We use UPS, to provide you with a better experience.
How much does shipping cost?
We offer FREE shipping on all your retail orders! For wholesale orders, shipping rates apply based on your location.
What if I haven't received my order for over 15 days after the purchase date?
Our service team will track it down for you. Just zip us an e-mail at wholesale@drinkgenki.com, and we'll get on it ASAP.
Contact Us
How Can I Contact Genki?
Have questions? We'll do our best to answer them as quickly as possible!
For the speediest response, use the "Contact Us" form. Or, shoot us an e-mail at shopservice.au@genkiholdings.com, and we'll do our best to respond within 24 hours from Mondays to Fridays or within 48 hours on Saturdays and Sundays. Thanks for your patience and for reaching out as a valued Genki Forest fam!
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Facebook: https://www.facebook.com/genkiforestaustralia
I'm a wholesaler; how do I make Genki Forest purchases in bulk?
Get in touch via e-mail at wholesale@drinkgenki.com, and we'll get back to you within 24 hours to walk you through the following steps!